Get in Touch
Request Support From Our Team
We’re Here to Help
Send Us a message
Trace Guard Solutions helps individuals and businesses recover from online fraud and security incidents. We assist with compromised accounts (social media, email, and websites), scam investigations, and crypto scam recovery support—including tracing transactions, gathering evidence, and guiding you on the best steps to take for possible recovery. We also help you secure your accounts, prevent future attacks, and improve your overall online safety.
We support a wide range of online fraud and cybersecurity-related cases, including:
• Crypto scams & fake investment platforms (lost funds, wallet tracing, scammer evidence)
• Romance scams & online dating fraud
• Account hacking (Instagram, WhatsApp, Facebook, Telegram, email, etc.)
• Phishing attacks & identity theft
• Chargeback and payment disputes (card, bank transfer, online payments)
• Website hacks & malware cleanup (WordPress issues, redirects, suspicious files)
• Business email compromise (BEC) and impersonation scams
• Blackmail/sextortion attempts and online harassment support
Never. We will NEVER ask for your seed phrase, private keys, passwords, 2FA codes, recovery codes, or remote access to your devices. Anyone claiming to be from TraceGuard Solutions asking for these is a scammer impersonating us. We only need information that helps document your case (transaction hashes, wallet addresses, dates, descriptions).
We typically respond within 5–30 minutes during business hours. Outside business hours, we respond as soon as possible, usually within a few hours.
For urgent cases like active scams, hacked accounts, or ongoing unauthorized transactions, we prioritize them immediately.
A strong report includes clear, complete evidence that helps us verify what happened and act faster. The best reports contain:
• The full story/timeline of events (when it started, what changed, what you clicked)
• Transaction details (TXID/hash, wallet address, exchange used, amount, date/time)
• Screenshots or screen recordings of chats, emails, websites, and payment proofs
• The scammer’s usernames, phone numbers, emails, wallet addresses, and links
• Any bank/card/exchange references (receipts, reference numbers, case IDs)
• Proof of ownership (your account details, original email/phone, recovery attempts)
The more accurate your information is, the faster we can investigate and guide you on the next steps.
Yes. Your information is handled with strict confidentiality and used only to review your case and provide support. We do not sell or share your details with third parties without your permission.
For your security, we also never request sensitive access like passwords, seed phrases, or 2FA codes.
Some support resources are free. Paid services (if applicable) cover documentation work and support time. Any fees are clearly explained before you proceed.
Need Help with a scam or account issue?
Connect with our team today to submit your report and receive clear guidance on next steps as soon as possible.